Complaints Procedure
How we handle disputes and platform integrity.
Our Commitment
Trade Legend is a directory, not the provider of the trade work. You can report incorrect listings, misleading credentials or concerns about the platform directly to us. This does not limit your statutory rights or any responsibility we have under applicable law.
Step 1: Contact the Tradesperson
We strongly advise that your first step is to contact the tradesperson or company directly in writing. Professional tradespeople value their reputation and will usually work diligently to resolve any miscommunications or faults quickly.
Step 2: Escalate to Trade Legend
You do not need to wait to report a listing or platform concern to us. Please include:
- The business name and the relevant listing or page.
- A brief explanation of the concern and the correction you are requesting.
- Relevant evidence, with unrelated personal information removed.
How to File a Complaint
and use the subject "Listing correction or complaint". Please do not send passwords, payment details or unnecessary sensitive documents. We cannot promise the outcome of a dispute with another business.
Notice on Legal Action
Trade Legend operates solely as a directory aggregation service. We cannot offer legal advice, force a refund, or mandate a contractor to return to site. For severe financial disputes, we recommend utilizing the Citizens Advice Bureau or Trading Standards.